Returns policy

 

WE UNDERSTAND THAT JUDGING YOUR SIZE DURING PREGNANCY CAN BE TRICKY, SO WE OFFER OUR ONLINE CUSTOMERS A FULL REFUND FOR UNWORN ITEMS, RETURNED IN THEIR ORIGINAL PACKAGING WITH ALL TAGS AND LABELS INTACT WITHIN 14 WORKING DAYS OF DELIVERY.

Change or Cancel Orders

Unfortunately in most cases we are unable to make changes to your order once it has been placed. However if you email us within 30 minutes of placing the order (GMT 9am to 4:30PM) we will do our best to have it cancelled before processing. If you would like to add products to your order, please place a separate order for these items. We do not offer exchanges; if you would like to try a different size or style please return your unwanted items for a refund and place a new order online, which will be processed in the usual time frame.

Missing, Incomplete or Damaged Orders

If your parcel does not arrive within the expected time frame, please notify us as soon as possible. Failure to do so affects our ability to trace the parcel and issue any refund/replacement due. If you have received an incorrect garment you will need to return it before we can dispatch the correct one. If your garment presents a fault, please contact us at customercare@lovecassy.com and we will advise you on the procedure to follow.

Refund Policy

We offer our online customers a refund for unworn items, returned within 14 working days of delivery in their original packaging with all tags and labels attached and intact.

When trying on your items, please avoid makeup and lotions coming into
contact with them.

Refunds will be issued within 10 working days of our receiving the goods back at our warehouse and accepting that they are in a resalable condition.

Returns Procedure

To start an items return, simply email us at customercare@lovecassy.com with your order reference number. When returning your item, please make sure to obtain proof of postage (with tracking information) as we cannot accept liability for loss or damage in transit. The parcel is your responsibility until it reaches our warehouse.